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The Case for Agentic Service Platforms

Transforming Shared Service Centres into autonomous, AI-powered platforms that deliver outcome-based services at unprecedented scale and efficiency.

From SSC to ASP

A structural reset of how enterprise services are delivered and consumed

Traditional SSC

Human centric model based on:

  • Labour arbitrage dependent
  • Transaction-based delivery
  • Rising operational costs
  • Manual handoffs & latency
  • Limited scalability
  • Fixed working hours

Agentic Service Platform

An AI-first Agentic model:

  • outcome-based delivery

  • Autonomous AI agents

  • 24/7 availability

  • Multi-language support

  • Continuous learning

  • Exponential scalability

The Case for Change

On-shoring

Bring previously offshored functions back into local teams by creating specialist roles managing the ASP, reducing handoffs dramatically.

Quality & Efficiency

Agentic AI delivers consistent, faster performance with 24/7 availability across multiple languages at significantly lower cost.

Transform Business Functions

Unlock use-cases in audit, compliance, and FP&A. Real-time analysis and instant financial forecasts become possible.

Avoid Legacy Technology Debt

Lower dependence on legacy software by having ASP perform functions outside technology or automate complex interactions.

Strategic Insight (OGI)

Organizational General Intelligence enables leaders to engage flexibly with data through natural language, discovering trends and running simulations.

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Magenta Flow is our project is to deliver fully agentic services

Explores the value generating potential of transitioning to an ASP, find out why shared services are particularly well-suited to this transition and what it means for your organisation.

Download the paper